To complete the verification process successfully, you need to access the “Account Verification” menu. There you’ll have the option to upload your documents.
The verification of a gaming account is usually completed within 7 business days, depending on the workload of the responsible department. When your account status changes, it will be displayed next to your username.
The most common reason to decline a verification is the quality of the uploaded documents. If the photos you provided are unclear (blurry, cropped, or illegible), they will be rejected.
In such cases, you need to contact the customer support center so your data and document can be updated.
The documents you can use for identity verification are an ID card, an international passport, or a driver’s license.
